Travelling on holiday/Business Abroad
Even when you are travelling abroad, HSBC, the World’s Local Bank is close to you.
How can I find HSBC branches in my destination country?
HSBC is present in over 40 countries and territories all over world. Please click on the link below to locate HSBC branches in your country of choice.
Access here our Worldwide branch locator.
How can I make withdrawals abroad?
You can withdraw using your debit card from any Automatic Teller Machine (ATM) in the world that is linked to the Cirrus or Visa Plus network. The network logo printed on your card must be displayed on the ATM. Cirrus and Visa Plus logos are displayed below:
Withdrawal fees:
| Debit cards | ||
|---|---|---|
| Card type | Fee | Daily withdrawal limit (up to 10 ATM withdrawal transactions) |
| Global, Super Class | R$ 8,00 | US$ 250.00 |
| Gold | R$ 8,00 | US$ 300.00 |
| Premier | no fee | US$ 500.00 |
- Authorisation of the transaction depends on available funds in your current account (credit balance + overdraft limit) at the time of withdrawal.
- Withdrawal limits in other currencies are determined by the equivalent of the US Dollar limits displayed above.
Credit cards:
You can also make withdrawals using your HSBC Visa, MasterCard or American Express credit card at all ATMs that are part of the Visa Plus, Cirrus or American Express networks. Please verify that the network logo printed on your card is also displayed on the ATM.
| Credit cards | ||
|---|---|---|
| Card Type | Fee | Daily limit |
| Global, Super Class | R$ 6,80 + 2% of withdrawal value | 10% of available limit |
| Gold | R$ 6,80 + 2% of withdrawal value | 30% of available limit |
| Premier | 2% of withdrawal value | 30% of available limit |
*Some ATM operators may add their own charge for making withdrawals
How can I make purchases abroad?
You can use your HSBC credit card wherever MasterCard, Visa or American Express is accepted, depending on the brand of your card. Purchases are authorised up to the available limit on the credit card.
Frequently Asked Questions - credit and debit cards
1. My credit or debit card does not work. What should I do?
Contact the HSBC Brazil Call Phone Centre so we can check for any of the following problems:
- Incorrect password or PIN number.
- Magnetic stripe malfunction
- Card Network/system temporarily offline
- Insufficient account balance
- Unavailable credit limit (please note that credit card payments may take up to 2 working days to reflect in your available balance).
For security reasons, you need a personal access code to use the HSBC Telephone Banking service.
TIP: If you do not have an access code, please call the HSBC Call Centre to register before you travel.
2. My cards have been lost/stolen/damaged and I need cash. What should I do?
Please remember that in the absence of your debit card, your credit card can be used as a substitute to withdraw cash. Please check below for more information.
Credit cards:
You can also make withdrawals using your HSBC Visa, MasterCard or American Express credit card at all ATMs that are part of the Visa Plus, Cirrus or American Express networks. Please verify that the network logo printed on your card is also displayed on the ATM.
| Credit cards | ||
|---|---|---|
| Card Type | Fee | Daily limit |
| Global, Super Class | R$ 6,80 + 2% of withdrawal value | 10% of available limit |
| Gold | R$ 6,80 + 2% of withdrawal value | 30% of available limit |
| Premier | 2% of withdrawal value | 30% of available limit |
If you are in an emergency situation, i.e., you are not in possession of any of your cards, you may go to any HSBC branch and request an Emergency Encashment. The branch staff will lead you through the procedures and documentation in order to make funds available to you as soon as possible.
- Withdrawal amounts are dependent on the approval of your home branch.
HSBC Premier Customers:
As an HSBC Premier customer, you are entitled to an emergency encashment of US$1,000 at any HSBC branch in the world. Withdrawals above this amount will need to be approved by your home branch.
For more information about HSBC Premier or how to become an HSBC Premier customer, please speak to your Relationship Manager or contact the IBC Team
Foreign currency and Travellers Cheques
1. Can I buy foreign currency and Travellers Cheques from HSBC?
Yes. Whether you are in Brazil or abroad, HSBC is committed to assisting you with your transactional needs.
In Brazil:
HSBC Brazil offers only US Dollar and Euro denominated travellers cheques and foreign exchange notes.
Abroad:
HSBC exchange services are available in countries where the bank has operations. For more information, please visit the closest HSBC branch in your destination country. Please click on the link below to locate HSBC branches in your country of choice.
Access here our Worldwide branch locator
*For travellers cheques denominated in other currencies, please consult your relationship manager.
2. Can I convert foreign exchange into Brazilian currency in Brazil after my trip?
Yes, as long as the foreign exchange notes were bought from an HSBC branch in Brazil or abroad and the amount does not exceed the previous purchased value. Please note that HSBC Brazil only deals with US Dollar and Euro currencies.
How can I access my HSBC Brazil account while I am abroad?
ATMs:
You can withdraw from any Automatic Teller Machine (ATM) in the world that is linked to the Cirrus or Visa Plus network, using your debit card. The network logo printed on your card must also be displayed on the ATM.
Withdrawal fees:
| Debit cards | ||
|---|---|---|
| Card type | Fee | Daily withdrawal limit (up to 10 ATM withdrawal transactions) |
| Global, Super Class | R$ 8,00 | US$ 250.00 |
| Gold | R$ 8,00 | US$ 300.00 |
| Premier | no fee | US$ 500.00 |
- Withdrawals abroad are subject to your current account balance (available funds + credit limit) at the time of withdrawal.
- Withdrawal limits in other currencies are determined by the equivalent of the US Dollar limits displayed above.
*Some ATM operators may add their own charge for making withdrawals
HSBC Internet Banking:
Through Internet Banking, you will be able to check your balance, as well as make payments and transfers, if you have your access code and On-line Financial Module activated.
HSBC Call Centre:
Through the Call Centre, you will be able to check your balance, as well as make payments and transfers You need to have your access code ready.
Please note that the following activities are not possible:
- Funds deposit into your account in Brazil via an ATM or a branch teller abroad
- Payments via an ATM or branch teller abroad
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