How do I find an HSBC branch in Brazil?

There are over 900 HSBC branches all over Brazil. Any one of these branches can be located by clicking on the link below.

Access here our branches in Brazil. Back

Can I make withdrawals in Brazil?

Yes. You can make withdrawals using your HSBC debit or credit card.

Debit card:

You can withdraw from any Automatic Teller Machine (ATM) that is linked to the Cirrus or Visa Plus network, using your debit card. The network logo printed on your card must also be displayed on the ATM. Cirrus and Visa Plus logos are displayed below:

• The withdrawal limit at our ATMs in Brazil is R$1,000 each business day i.e., Monday – Friday.



• Fees for withdrawals are determined by the bank in your home country. Authorisation of the transaction depends on available funds in your current account (credit balance + overdraft limit) at the time of withdrawal.

HSBC Premier Customers

As an HSBC Premier customer, fees for withdrawals made from HSBC ATMs are waived.

For more information about HSBC Premier or how to become an HSBC Premier customer, please speak to your Relationship Manager or contact the IBC Team.

Credit cards

You can also make withdrawals using your HSBC Visa, MasterCard or American Express credit card at all ATMs that are part of the Visa Plus, Cirrus or American Express networks. Please verify that the network logo printed on your card is also displayed on the ATM.

TIP: Verify the charges for withdrawals made abroad with your home branch before heading overseas. Back

How do I make purchases in Brazil?

You can use your HSBC debit or credit card for payment at stores that use systems linked to the MasterCard/Maestro or Visa/Visa Electron networks.

• The purchase limit for your card in Brazil is set by the bank in your home country. For more information, please check with your home branch or Relationship Manager.

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Frequently Asked Questions - credit and debit cards

1. My credit or debit card does not work. What should I do?

The HSBC Brazil Call Centre cannot access the details of the account in your home country. You will need to contact your home branch or the HSBC Call Centre in your home country to ask for information.

• You may need an access code to speak with your HSBC Call Centre.


• Telephone access numbers are available on the HSBC site of your home country. Please click here for a list of HSBC country sites.

TIP: If you do not have an access code, please call the HSBC Call Centre to register before you travel!

2. My cards have been lost/stolen/damaged and I need cash. What should I do?

Please remember that in the absence of your debit card, your credit card can be used as a substitute to make purchases and withdraw cash.

If you are in an emergency situation, i.e., you are not in possession of any of your cards, you may go to any HSBC branch and request an Emergency Encashment. The branch staff will lead you through the procedures and documentation in order to make funds available to you as soon as possible.

Withdrawal amounts are dependent on the approval of your home branch. You will need to present the following documents at the branch:

• Passport.


• Proof that you are an HSBC customer.


• Police report, if applicable.

Please note that due to the hours of the Brazilian foreign exchange market, emergency encashments are only available from Monday to Friday, 10:00am - 3:00pm.

HSBC Premier Customers

As an HSBC Premier customer, you are entitled to an emergency encashment of US$1,000 at any HSBC branch in the world. Withdrawals above this amount will need to be approved by your home branch.

For more information about HSBC Premier or how to become an HSBC Premier customer, please speak to your Relationship Manager or contact the IBC Team. Back

Foreign Currency and Travellers Cheques

1. How can I convert foreign currency in Brazil?

HSBC Brazil only deals with USD and Euro currencies. HSBC Brazil can buy up to R$10,000 worth of Dollars or Euros from other HSBC customers as long as the currency notes were purchased from another HSBC entity.

You will need to provide:

• Your Passport


• Proof that the original currency purchase was made at HSBC (foreign exchange contract and/or receipts).


• Proof that you are an HSBC customer (debit or credit card, or cheque book).

Currency conversion is available at select HSBC branches in Brazil.

Please click here to find the closest authorised branch.

Please note that due to the hours of the Brazilian foreign exchange market, exchange services are only available from Monday to Friday, 10:00am - 3:00pm.

2. Can I cash my Travellers Cheques at HSBC?

HSBC can cash Travellers Cheques up to a limit of R$10,000. You will need to present your passport at the branch. This service is available at select HSBC branches in Brazil.

Please click here to find the closest authorised branch.

Important: The currency conversion will be done at the HSBC exchange rate at the time of the transaction.

Please note that due to the hours of the Brazilian foreign exchange market, exchange services are only available from Monday to Friday, 10:00am - 3:00pm. Back